At Level Vape, we want you to be happy with your purchase! Our goal is to carry premium products only, so you don't have to worry about the quality of your purchase. Please always feel free to contact us at 773-772-8627 with any questions or comments about your delivered product - we are here to help!
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have received a defective item, we will exchange it free of charge and cover the return shipping costs as well as the cost to reship the item back to you. Otherwise, the store does not accept any exchanges.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship all products to any address in the United States, with the exception of Utah. E-liquids are not available for shipment to Indiana.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
To qualify for free first-class shipping, you must spend $75.